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Welcome to your dose of Customer Experience & Customer Success insights, DE&I amplification and wellness banter.
Happy August! I usually welcome …
Happy September! Is anyone else …
October is upon us, and with it the …
The revenue bowtie is a concept that describes the full revenue potential of an organization. It is based on the idea of breaking down silos between …
Customer journeys in SaaS are often depicted as linear paths, with customers moving from purchase to adoption to renewal. However, in reality, …
In 2023, I delivered a session for Chicktech’s Annual Conference on the topic of diversity, equity, and inclusion. I adopted that talk into an …
I did not fully understand the significance of Juneteenth when it became a federal holiday, in 2021. One day in 2022, an employee on my team asked …
Like a fine wine, building a customer-centric culture takes time to cultivate.
The last few years have been hard on many businesses. Their retention …
How often have you logged into a tool and seen a pop-up asking you to refresh your page for the latest release? Without any information for me, the …
Summer will soon come to an end, and the new school year and work high-season begin. Many people will be returning to their desks for the first time …
The Surgeon General of the United States, Vivek Murthy, recently issued an advisory on the mental health of parents. The advisory highlights the …
Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to …
Early-stage founders who are looking to improve net retention rate for their customers can create a funding advantage. As venture capital firms …
Posted on May 8th, 2024
In today's competitive business landscape, companies across industries are recognizing the critical role of Customer …
Posted on April 20th, 2024
In the fast-paced world of startups, navigating the complexities of customer success can be a daunting task. However, …
Posted on March 12th, 2024
Join us as we explore the pivotal role of Customer Success Coaching in propelling business growth. As a leading Customer …
Posted on February 25th, 2024
As a leading Customer Success Consulting Firm based in Chicago, we understand the importance of building strong …
Posted on January 5th, 2024
We understand the critical role that effective communication and training play in driving customer satisfaction and …
Posted on December 21st, 2024
As a leading customer success consulting firm based in Chicago, we understand the importance of tracking and …
