Parul's career began as a technical consultant, delivering ergonomic change management and training for hundreds of Fortune 500 companies over smaller service engagements. This gave her deep insight into the operations at these companies, but not into management.  

To further her organizational acumen, Parul embarked on an MBA from Emory University and took on a role as a human resources business partner at a large CPG company. This unique experience taught her much about the world of management, human capital and how to engage employees. It also taught her how much she missed her consulting work, which she came back to.  

Along the way, there was a need for a new department to be formed. At this point, Parul launched her first customer success team from the ground up and fell in love with the field. She has been building or rebuilding CS teams ever since, and she is combining her love of consulting and CS here at CustomerXSuccess. Parul has been a strong advocate for customer success as a profit center for many years, before it was necessary.